FortuneJack refusing advance KYC!

[CiViP]

Just tried to get verified before making a 2k deposit but support flat out refused, saying they "only do KYC during withdrawal process." Anyone else find this weird? Not trying to bash them but seems like an odd policy for a major platform.

 

[GRita]

wtf? That's a red flag imo. Why would they NOT want to verify willing players? Makes no sense unless they're planning to make withdrawal process more difficult...

 

[Thomas.com]

Been playing there for years. They do pay but yeah, their KYC timing is strange. Had to wait 2 weeks for verification on my last big win, would've been nice to handle that in advance.

 

[BillThornes]

Actually this is more common than you'd think. Their logic is probably:

Save resources by only verifying winning players
Avoid storing unnecessary docs
Focus compliance team on actual withdrawals
Still, should be player's choice imo.

 

[p@yd@y]

bruh moment literally trying to give them documents and they say no? make it make sense

 

[j@[email protected]]

same experience last month. wanted to verify before depositing $5k, support gave me exact same response. went with different casino instead

 

[He1en]

As someone who's had withdrawal delays due to KYC before, I totally get why you'd want to verify in advance. This policy seems backwards.

 

[Cesare_Ponti]

Coming from traditional gambling background, this is unusual. Most regulated casinos WANT players verified asap. FJ's stance seems counterintuitive from both compliance and customer service perspectives.

 

[raw.p]

they pay eventually but their verification process can be lengthy. took me 9 days last time for a 15k withdrawal

 

[gas.95]

@raw.p only 9 days? lucky you. I'm on day 17 waiting for "additional verification"

 

[gambleterrorist]

Interesting approach from FJ. Most crypto casinos at least give you the OPTION for early verification even if they don't require it.

 

[kawaii.wok]

red flag for me personally. if a casino refuses to verify me when I WANT to be verified... yeah nah I'm out

 

[s@pphire]

to be fair, they've been around forever and always paid. but their kyc policy needs updating fr

 

[Robbie84]

If you're planning to deposit serious money, better use platforms that verify upfront. Learned this lesson hard way...

 

[simoncat]

Just saying but there's a reason most major platforms now do KYC at registration. Less headaches for everyone involved.

 

[LoneCo]

Wonder if this is a Curacao license thing? Most strict-license casinos require KYC upfront these days.