Lads just avoid Palace casino

coinwaste · Tuesday at 5:12 PM

Hey there here is a tiny horror story I ended up in - opened account with Palace Casino deposited twice, lost first time on table games then won £3200 on slots and tadadada they froze my account you know just "for verification". I sent everything - passport, bank card photo, proof of address. Waited 5 days then got email sayin they're refunding my deposits but keeping my winnings due to "irregular gameplay" and claiming I had some advantage. How exactly do I have an advantage on a slot machine? Then went through their complaints process yet again they refused to budge. Told me to contact Ecogra. Did that and 2 weeks later and been said I need to go through casino complaints first. I ALREADY DID THAT. Sent them proof and now radio silence for weeks.
Now contacted UKGC who just said they'll "note the complaint" even though they license these shitheads. They suggested... well in normal english to fuck myself I guess. I don't even gamble much. Is there any other options or I'm just screwed?!!

UvbnCooked · Tuesday at 5:18 PM

coinwaste said:
Hey there here is a tiny horror story I ended up in - opened account with Palace Casino deposited twice, lost first time on table games then won £3200 on slots and tadadada they froze my account you know just "for verification". I sent everything - passport, bank card photo, proof of address. Waited 5 days then got email sayin they're refunding my deposits but keeping my winnings due to "irregular gameplay" and claiming I had some advantage. How exactly do I have an advantage on a slot machine? Then went through their complaints process yet again they refused to budge. Told me to contact Ecogra. Did that and 2 weeks later and been said I need to go through casino complaints first. I ALREADY DID THAT. Sent them proof and now radio silence for weeks.
Now contacted UKGC who just said they'll "note the complaint" even though they license these shitheads. They suggested... well in normal english to fuck myself I guess. I don't even gamble much. Is there any other options or I'm just screwed?!!

same shit mate but with mrq mugs i requested withdrawal of £850 8da. 1st they said 3-5 business days now support keeps saying usuial processedblah blah. getting prety annoyng right? i tried live chat 3 times and they just copy paste same response about "security checks", freaks just hoping ill cancel and gamble it back

spindoctor99 · Tuesday at 5:19 PM

UvbnCooked said:
same shit mate but with mrq mugs i requested withdrawal of £850 8da. 1st they said 3-5 business days now support keeps saying usuial processedblah blah. getting prety annoyng right? i tried live chat 3 times and they just copy paste same response about "security checks", freaks just hoping ill cancel and gamble it back

look pal mrq've been slow lately. had my withdrawal take 6 days last month but did come through. btw what payment method?

UvbnCooked · Tuesday at 5:20 PM

spindoctor99 said:
look pal mrq've been slow lately. had my withdrawal take 6 days last month but did come through. btw what payment method?

hope so. it's bank transfer. says instant on site but clearly bollocks

chapman · Tuesday at 5:23 PM

UvbnCooked said:
hope so. it's bank transfer. says instant on site but clearly bollocks

security checks my arse. they do this when you win to make you sweat. stick to your guns mate dont cancel. had similar with william hill months back. took 2 months in struggle but eventually paid

coinwaste · Tuesday at 5:26 PM

UvbnCooked said:
same shit mate but with mrq mugs i requested withdrawal of £850 8da. 1st they said 3-5 business days now support keeps saying usuial processedblah blah. getting prety annoyng right? i tried live chat 3 times and they just copy paste same response about "security checks", freaks just hoping ill cancel and gamble it back

At least with MRQ theyre just delaying. Palace straight up confiscated my winnings with some rubbish excuse about irregular gameplay
Browsed forums and looks like Progress play are shit across all their sites

Mack32 · Tuesday at 5:27 PM

chapman said:
had similar with william hill months back. took 2 months in struggle but eventually paid

which william hill? main site or vegas? cos ive had visa fast funds from main wh in 30 minutes. mrq should do instant bank transfer in 20 mins max if sorted properly

UvbnCooked · Tuesday at 5:29 PM

mostly went blackjack. few small wins on slots. biggest single win was £120 on lightning roulette. shit i cant be checking every win over £100 for sure

TheAddict · Tuesday at 5:31 PM

UvbnCooked said:
mostly went blackjack. few small wins on slots. biggest single win was £120 on lightning roulette. shit i cant be checking every win over £100 for sure

Didnt get answer about payment method properly. If debit card thats 1-3 days anyway while instant bank transfer should be 20 mins tops. Visa fast funds usually under 4 hours

UvbnCooked · Tuesday at 5:32 PM

TheAddict said:
Didnt get answer about payment method properly. If debit card thats 1-3 days anyway while instant bank transfer should be 20 mins tops. Visa fast funds usually under 4 hours

my bad yeah instant bank transfer. said instant but obviously not lol

SlamRoyale · Tuesday at 5:33 PM

anyone know why gates of olympus bonus buy greyed out on uk sites? wanted to buy bonuses but cant find any option

dunover · Tuesday at 5:34 PM

SlamRoyale said:
anyone know why gates of olympus bonus buy greyed out on uk sites? wanted to buy bonuses but cant find any option

Maybe because bonus buys banned under UKGC rules so you can't buy bonuses on any pragmatic slots in UK casinos. Have to trigger naturally now

UvbnCooked · Tuesday at 5:36 PM

sorry but can we get back to withdrawal issues please?

goatwack · Tuesday at 5:38 PM

wht can i say shit happens. mrq usually payfine. prob kyc holdin it up. did u do ur

coinwaste · Tuesday at 6:51 PM

goatwack said:
prob kyc holdin it up. did u do ur

Well KYC wasnt the issue for me. They verified everything then still confiscated winnings. Progress play seem to have different excuses depending which site you usebut find a way to fuck you up

B00__/ **/ · Tuesday at 6:53 PM

and what happens if they dont pay? can you report somehwere?this putting me off i mean wtf

:rekt: · Tuesday at 6:55 PM

B00__/ **/ said:
and what happens if they dont pay? can you report somehwere?this putting me off i mean wtf

wtf man didn't you read op's post?!!

shadow123 · Tuesday at 6:57 PM

B00__/ **/ said:
and what happens if they dont pay? can you report somehwere?this putting me off i mean wtf

u can complain to UKGC but takes ages. better simply stick with faster paying sites. bet365 always pay me within 2 hours using visa direct. maybe costs bit more in juice but worth it for peace of mind

big3v3 · Tuesday at 7:02 PM

shadow123 said:
u can complain to UKGC but takes ages. better simply stick with faster paying sites. bet365 always pay me within 2 hours using visa direct. maybe costs bit more in juice but worth it for peace of mind

bet365 margins like 4-5% on football though. william hill often better value

UvbnCooked · Tuesday at 7:06 PM

goatwack said:
wht can i say shit happens. mrq usually payfine. prob kyc holdin it up. did u do ur

yeah mate kyc done ages ago when first signed up. just them being fuckers

B00__/ **/ said:
and what happens if they dont pay? can you report somehwere?this putting me off i mean wtf

honestly stick with bet365 or wh mate. mrq showed unreliability as yu see

Lads just avoid Palace casino

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