Nine casino verification hide&seek

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merchant17

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its been a while since i started playing nine casino maybe about a year now and never had issues with deposits obviously lol. finally hit decent on Gates of Olympus £1,100 and now they wont let me withdraw. keep asking for more documents every single time i upload something. sent driving license both sides, bank statement, selfies ID all that ends up nowhere. now theyre asking for proof of deposit method but i used my visa and already sent them all i could. dunno what else do they want blood sample?? except the fact that it's fucking annoying i start to think theyre just stalling... anyone dealt with this before?
 
mate nine casino is curacao licensed innit so i guess they can ask for whatever they want. btw did you black out the middle numbers on your card? some places want to see first 6 and last 4. still £1100 is good ofcourse but not that massive, bit weird theyre being this strict for that amount
 
yeah i blocked middle numbers but main thing is ive already withdrawn £200 before and surprisingly theres no problems that was like 3 months ago. suddenly now its all this verification crap
 
they probably have thresholds. my bf had similar issue where small withdrawals went through fine but anything over £500 triggered full kyc. took him nearly 2 weeks to get verified. what excatly are they rejecting? do they give you a reason or just autodecline?
 
and check your email spam folder sometimes their responses end up there. also when you uploaded bank statement did it clearly show your name, address AND the deposit transaction? thats usually what they want most
 
nataly.k said:
they probably have thresholds. my bf had similar issue where small withdrawals went through fine but anything over £500 triggered full kyc. took him nearly 2 weeks to get verified. what excatly are they rejecting? do they give you a reason or just autodecline?
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@nataly.k they just say typical "document not approved" and no other info. support chat useless just tells me to upload again more MORE!
 
shadow123 said:
and check your email spam folder sometimes their responses end up there. also when you uploaded bank statement did it clearly show your name, address AND the deposit transaction? thats usually what they want most
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@shadow123 bank statement has my name and address but the transactions just show as some company name not nine casino itself. maybe thats the issue? 😵‍💫
 
The transaction descriptor issue is common with Curacao casinos. They often process through third-party payment processors that show different names. Just try to highlight the specific transaction that matches the deposit amount and date, then add a note explaining this is your Nine Casino deposit. Aslo maybe include screenshot from your casino account showing matching deposit
Most verification teams will accept this if you make the connection clear. I'm sure after proper documentation it'll take 3-5 business days
 
this nine casino took me 8 days to get withdrawal through and i was fully verified. kept cancelling my requests. eventually went through but truly was so damn annoying
 
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