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I cashed out $12K last year without issues. Took about a week to process, but got every penny. That said, I've heard horror stories of accounts getting locked after big wins due to "verification issues".

I tried to make a withdrawal, but the company mistakenly decided I was someone else and immediately closed my account, including all my profits. I had to endure two weeks of frustrating ID checks and phone calls before the issue was resolved. They did apologize and offered a small bonus, though...

That’s possible. But in my opinion, good customer service should be consistent, not a matter of luck.

Hola! I’ve tried both BitStarz and FortuneJack. While they do offer a variety of table games, I’ve found FortuneJack's customer service to be a bit hit or miss. Just something to keep in mind.